RUGS


How Long Does It Takes to Produce a Rug?

Hand-knotted rugs up to size 10×14 are produced within three months. Larger rugs can take four months.

How Do Should I Care for My Rug?

The wool used in our production is from Tibet. The sheep raised in high altitudes has a high content of lanolin which is the natural oil in wool. Lanolin allows the wool to resist stains. Vacuum as needed using suction only, not the bristles. Spot clean using a wet cloth, do not use soap. Make sure the spot is dry after cleaning by using a hair blower to avoid a watermark. Send the rug to a professional cleaner for hard to get out stains. Do not pull loose threads. Instead, cut them to be the same as the pile height.

How Are the Rugs Shipped From Kathmandu?

We always use air freight which will be delivered within one week.

Are Children Used to Produce Rugs?

Nepal has strict laws to prohibit the use of child labor. Since our manufacturer is registered with the government, their facilities are routinely examined to make sure that all employees are of the proper age.

How Do I Store My Rug?

Wrap the rug in plastic paper or covering. Keep the rug in a dry interior, off of the ground.

ACCESSORIES


When Will My Order Arrive?

Orders of available stock should arrive 5-7 business days of order placement via UPS.

Can I Check the Status of My Order?

We will issue you a tracking number once we have sent out your package. While you will receive the tracking number immediately that does not mean you will be able to track your package immediately.

What About Sales Tax?

If the shipping address you’ve entered is in the state of California, the appropriate sales tax for the Tax District that address is in will be calculated at checkout and displayed on the checkout page. Sales tax is not charged for any other state.

Which Methods of Payment Can I Use on dianasanabria.com?

For online purchases, we gladly accept Visa and MasterCard. If you need to use a different payment method, just give us a call at (707) 473-0510 and we will take care of you.

How Can I Return My Purchases

If you for any reason would like to return or replace a purchased item, please follow these instructions:

1. Make sure the merchandise you wish to return is in its original condition, tags and packaging included, otherwise we will not be able to accept your return and issue a refund.

2. Send an email to info@dianasanabria.com clearly stating the reason you are returning the item(s), and include your order number and the item name(s) as well as your full name and either billing address, shipping address, or both.

3. Use the pre-paid UPS Return Label included in your shipment and leave the package at a UPS drop-off location.

Once your package has reached us, please allow 3 to 7 business days for your return to be processed. If your return does not meet the conditions listed above, the package will be sent back to you. If your return is accepted, your refund will be issued and you will receive a confirmation email.

All return shipping costs are paid by the customer.

We cannot and will not take responsibility for items returned to us without prior notification and approval.

PRIVACY POLICY


Online Ordering is Secure

We value our customers and want to make shopping online comfortable and safe. We take precautions to safeguard your financial information. Your credit card numbers are protected while in transit using the industry standard Secure Sockets Layer (SSL) encryption*.

*SSL encryption ensures that your information is protected and cannot be read by others as it travels over the Internet. You can verify that your information is encrypted by looking at the URL line of your browser. When visiting a secure server, the first characters of the site address will change from http to https.

When subscribing to our newsletter

Our newsletter is an optional service to our customers and the visitors to our site. This newsletter provides product promotions and other special announcements. Your email address is required to receive our newsletter.

We will not share your email address with any third-party. We hope you find our newsletter both enjoyable and, through our special offers, rewarding as well. You may unsubscribe at any time on your account page or by following the instructions at the bottom of each newsletter.

Sending us correspondence

When we receive email, letters, or other correspondence we may collect and store the information you submit. We only use the information you provide to respond to your communication unless you explicitly opt-in to receive our newsletter.

Other Service Providers (UPS and Payment Processors, Mailchimp)

Only the portions of your personal information that are required to process and ship your order are shared with our payment processing provider and our shipping carrier. They will only use this information in the service of fulfilling your order and will never use it for marketing purposes.

Information We Collect

We ask you for information such as your name, e-mail address, shipping address, billing address and payment information so we can process your order. If necessary, we might use this information to contact you during the processing of your order.